ParcelFlowHow can we help?
Find quick answers about tracking, delivery and your account. If you still need us, we're one message away.
Frequently asked questions
Select a question to see the answer.
Tracking
Where is my parcel?
Enter your tracking ID on the Track page. You'll see the current status, the route taken so far, and every update in order.
Where do I find my tracking ID?
Your tracking ID starts with PF- followed by 10 letters and numbers. It's printed on your shipping confirmation.
Why hasn't my tracking updated?
Updates appear each time your parcel is scanned at a stop. Some locations scan less often, so there can be a gap between updates. If nothing has changed for several days, please contact us.
Delays and holds
What does "On Hold" or "Delayed" mean?
On Hold means the parcel has been paused. The note on the Track page explains why. Delayed means it's taking longer than estimated. We'll update your tracking as soon as we know more.
Delivery details
Why does my estimated delivery date show "Not set yet"?
The date is added once your shipment has been processed. Check back later. If it's still missing after a day, contact us.
Can I change the delivery address?
Please contact us with your tracking ID and the new address. We'll confirm whether a change is possible at this stage.
Still need help?
Send us a message with your tracking ID, and we'll reply by email.